How Can We Help?

Choose an option below to get started

Join Our Discord

Join our official Discord server and see what the community is saying.

Join Discord Server

Submit an Appeal

Think you were wrongfully flagged in our system? Submit an appeal in your dashboard and we'll review your case.

Appeal a Decision

Add Guardiobot

Ready to protect your community? Login with your Discord account and start using Guardiobot.

Add to Server

Documentation

Browse our guide and API documentation.

View Docs

Report a Bug

Encountered unexpected behaviour or a bug? Open an issue in our GitHub repository and our developers will review it!

Report Bug

System Status

Check the current status of Guardiobot services and see if there are any ongoing issues.

View Status

Frequently Asked Questions

How long will it take to get a response to my ticket?

Our support team typically takes less than 24 hours to make a response to your ticket.

How do I open a support ticket?

Log into your dashboard and navigate to the "Support" section.

How long do appeals take to process?

Appeals are typically reviewed within 24-48 hours. You'll receive a response via email or Discord.

What information do I need for an appeal?

In your appeal you should provide why you think you were banned and why we should unban you. Please note you must wait a 6 month period in order to appeal.

How do I report a false positive?

Create a ticket within the first two weeks of being flagged in our system and we will review your case and fix any false positives.

How Can I report something?

Login to your dashboard and navigate to the report section and fill out the form, our team will investigate and give you a response on the action we've taken.

Have an immediate Safety Concern?

Have a safety concern or issue that Guardiobot can't deal with immediately? See our list of emergency contacts that you can use.

Emergency Contacts